العربية
Warranty policy
- Watan Play, warrants its Gorilla brand swing sets, PlayNation brand, and Playout brand to be free from defects in workmanship and materials, under normal use and conditions, for the ten years of the product on all above ground wood components.
- Cosmetic imperfections and natural tendencies of wood such as peeling, splintering, warping, seasonal checking or cracking, knots or knot holes, etc. are normal characteristics of all wooden play equipment and are not covered by this warranty.
- Checks or cracks in wood components that do not affect the intended function of the part, piece or overall swing set functionality are not covered under this warranty.
- Wood rot or decay develops because the product was installed in an area with poor drainage that is not covered under this warranty.
- Lumber that has been damaged by wood boring bees, or conditions that develop as a result of faulty or improper installation of the product, are not covered by this warranty.
- Lumber that has been damaged by wood boring bees, or conditions that develop as a result of faulty or improper installation of the product, are not covered by this warranty.
- Fading of stain, discoloration, mold, or mildew on any wood part or accessory is not covered by this warranty.
- Cracks in plastic components, surface rust on hardware and chips on powder coated materials are not considered a defect as long as they do not affect the functionality or structural integrity of the part or component.
- Lumber that has been damaged by wood boring bees, or conditions that develop as a result of faulty or improper installation of the product, are not covered by this warranty.
- Fading of stain, discoloration, mold, or mildew on any wood part or accessory is not covered by this warranty.
- Cracks in plastic components, surface rust on hardware and chips on powder coated materials are not considered a defect as long as they do not affect the functionality or structural integrity of the part or component.
- It is the swing set owner's responsibility to maintain the swing set. This includes but is not limited to staining and/or sealing the lumber as needed and regular inspections to ensure all hardware is tight.
- Instructions for proper maintenance can be found on the manufacture website.
- Imperfections or conditions that develop because of a failure to properly maintain the swing set are not covered by this warranty.
- Watan Play will replace any parts discovered to be missing from or damaged in the original packaging.
- This warranty is valid only if the product is used for the purpose for which it was designed and installed in a residential, single-family dwelling.
- This warranty is void if the product is used in a commercial, institutional, or multi-family setting.
- This warranty does not cover normal wear and tear or (a) products that have been damaged by acts of God and/or nature, negligence, misuse, or accident; (b) products that have been modified or repaired by unauthorized persons; (c) the cost of labor; or (d) the cost of shipping any replacement product or part.
- To contact us for correspondence, warranty information, or any other inquiries, please call the unified number 920025845, or by email or care@watanplay.com. Free Standing, floors, or parts other than the wooden structure are not covered by the warranty. This warranty only applies to the wooden structure. Any fees for visits, maintenance, or cutting, and other fees, are subject to the terms and conditions of Watan Play.